Seat Selection
Please contact our customer service if you wish to request advance seat assignments. Some airlines do not support pre-seating, and seats will only be allocated upon airport check-in. Airlines reserve the right to adjust assigned seats. Pre-selected seats may be changed or cancelled due to schedule adjustments, equipment swaps or other operational reasons. Preferred paid seats must be purchased directly from the airline. If you modify your seat selection directly via the airline, such updates will not be reflected on our travel documents. The seats shown on your final travel documents are based on records in the airline’s reservation system at the time of document issuance.
Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Not all published airfares are eligible for mileage.
We will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible.
We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
Known Traveler Number (KTN)
If you have a KTN number, you are normally able to join the TSA security line for expedited processing at the airport. Prior to check in, you should go online or call your airline and add your KTN number to your reservation record. In most cases, you will then see the letters “TSA PRE” printed on your boarding pass. If these letters are not printed, you will not be permitted on the TSA line. Please be aware that some airlines do not participate in the program and therefore even if there is a TSA line at the airport, you will not be given TSA PRE status. Sometimes you may not be selected by TSA (even if you entered a KTN number) and even a minor name discrepancy can result in TSA PRE being denied. It is your responsibility to register your KTN number with your airline and Portaltrip cannot be held responsible for denial of expedited security. Note: KTNs are issued by the US Transportation Security Administration (TSA) after completing a background check through TSA’s PreCheck® program. Global Entry members may also enjoy expedited customs processing.
Luggage & Packing
Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62"), and a maximum weight of 50 lbs (23kg). Smart Bags with a USB charging port, GPS tracking device and other high-tech features are prohibited as checked or carry-on baggage unless the bag is made with removable batteries and the batteries are removed and stored separately.
Carry on Luggage
Missed connections and lost luggage are more common than ever. We strongly suggest you use your carry on bag for those necessities you would miss if your checked bags went astray. Items to consider, but not limited to, are prescription medicines, eyeglasses, a change of clothes, mobile phone and charger, valuables (including jewelry and cash), passport, keys, insurance cards, local contact information. Refer to the TSA website for a complete list of items and their sizes which may be carried on board. We also recommend you bring a change of clothes in your carry on bag in the event that your luggage is delayed or lost.
Intra-Flights
All intra-flights included in your package are booked in Economy Class. Checked bags are typically limited to a total dimension of 62 inches (157 cm) by adding length + width + height (example: 26"+26"+10" = 62" / 66cm+66cm+25cm = 157cm), and a maximum weight of 50 lbs (23 kg).
China – Intra-China flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person, and 11 lbs. per piece of luggage with a limit of one piece of carry-on luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. According to the Civil Aviation Administration of China, passengers may carry no more than two portable chargers with a capacity of less than 100 watt-hours (Wh) onboard. Each charger must bear the “CCC” mark (China Compulsory Certificate); chargers without this mark are not permitted. Chargers with a capacity between 100 and 160 Wh require airline approval. All electronic devices, as well as lithium or alkaline batteries, must be packed in carry-on baggage. Liquids, gels, and aerosols in carry-on baggage are subject to strict security screening requirements. Each liquid, gel, or aerosol must be in a container of 100 ml or less, and all containers must fit into one clear, resealable plastic bag with a maximum capacity of 1 liter. Only one item per type of liquid, gel, or aerosol product is permitted in carry-on baggage. Containers larger than 100 ml are not permitted in carry-on baggage and must be packed in checked luggage.
High Speed trains in China – Due to limited storage space on high-speed trains in China, only one piece of luggage (44 lbs / 20 kg) and one carry-on per passenger is permitted onboard for personal belongings. At some train stations, passengers are required to load and unload their own luggage. Passengers may carry no more than two portable chargers with a capacity of less than 100 watt-hours (Wh) onboard. All electronic devices, as well as lithium or alkaline batteries, must be packed in carry-on baggage. Liquids, gels, and aerosols in carry-on baggage are subject to strict security screening requirements. Each liquid, gel, or aerosol must be in a container of 100 ml or less, and all containers must fit into one clear, resealable plastic bag with a maximum capacity of 1 liter. Only one item per type of liquid, gel, or aerosol product is permitted in carry-on baggage. Containers larger than 100 ml are not permitted in carry-on baggage and must be packed in checked luggage.
E-Tickets & Advance Check-In
Review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the 6-digit airline “Record Locator” and e-ticket numbers. Advance online check-in is available on some airlines. If available, you may enter your name and 6-digit Record Locator or Flight Ticket Number at the airline’s website, and print the boarding pass on your home printer within twenty-four hours of departure. You may check-in online, even if you plan to check luggage at the airport. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter. Paper tickets will be provided in the rare instance when e-tickets cannot be issued.
Day of Departure
Arrive On Time
Due to increased security measures, you should plan to check in at least three hours prior to the scheduled departure time for international flights and two hours prior for domestic flights. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. It is your responsibility to arrive on time for all scheduled flights. Enhanced security procedures, including passenger screening, canine inspection, and inspection of personal electronic devices, have been implemented for all flights into the United States, and therefore security procedures may take longer than normal.
Check-In
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings. At check-in, be prepared to provide your government issued identification (valid passport required when traveling internationally) and your e-ticket itinerary/ticket numbers to the agent. Once you’ve checked in and received your boarding passes and luggage claim tickets, proceed directly to the security check. Security lines are often backed up and can take time to get through. Once you’ve completed security check, proceed directly to your gate and check the large electronic flight screens for your flight time and departure gate for schedule and gate changes. Airport desk clerks will assist with unexpected changes. Once you are in the gate area you can relax, shop or buy a snack before your flight.
Connecting Passengers
Passengers connecting from another point within the USA should check their luggage through to their final destination. Although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, please verify where your luggage is being sent. When connecting between flights in major airports, you may need to pass through multiple security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late. Passengers returning to the USA may need to collect their luggage at the first airport of entry and recheck their luggage for their connecting flight.
Missed Flights
In the event that you miss your flight which departs as scheduled, for any reason, your airline will consider you a “no-show” and may resell your seat(s) to other customers. This will also result in the cancellation of any later flights in your itinerary. Similarly, if you voluntarily decide not to use any of the flights on your itinerary, the airline will consider you a “no show” and cancel remaining flights on your itinerary. In this case, please contact your airline immediately for assistance in getting you to your destination. Missed flights are typically fully non-refundable and you may be required to purchase new flights from the airline at your own expense.
Missed Connection
If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, it’s the airline’s responsibility to make alternate arrangements on your behalf. Portaltrip has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed.
Lost Luggage
If your luggage is lost or damaged by the airlines, a baggage claim form must be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. You may be required to return to an airport to retrieve your luggage personally.