1. Acceptance of Terms
By accessing, browsing, or using this website and any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you must discontinue use of the Service immediately.
These terms apply to all visitors, users, customers, and others who access or use the Service. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the Service after changes constitutes acceptance of the revised terms.
2. Service Description
We provide online travel planning, itinerary booking, and related travel information services, including but not limited to accommodation reservations, tour packages, transportation arrangements, and local activity bookings. All services are subject to availability and may be changed or discontinued at any time at our sole discretion.
We act as an intermediary between you and third-party travel suppliers such as hotels, airlines, tour operators, and ground transportation providers. Your contractual relationship for specific travel products is directly with the respective supplier, and their individual terms and policies will apply in addition to these terms.
2.1 Tour & Itinerary Products
Including group tours, private custom tours, free-and-easy packages, and 1-day/multi-day local excursions:
We act solely as an intermediary for information display, online booking and transaction support. The actual itinerary execution and on-site services are provided by licensed local travel agencies and ground operators. You enter into a direct travel service contract with the corresponding service provider.
Stated "minimum group size" follows the service provider's commitment. If the minimum group size is not met, the provider reserves the right to cancel the departure and arrange a full refund or rescheduling in accordance with applicable rules.
Itinerary arrangements, sightseeing order, accommodation standards and catering standards are subject to the final booking confirmation. The service provider reserves the right to reasonably adjust the itinerary order based on weather, traffic, scenic area controls or other actual conditions, without reducing core attractions or lowering service standards.
2.2 Hotel & Accommodation Booking
We only provide information display and online booking agency services for hotels, homestays and serviced apartments. Accommodation services are directly provided by the corresponding hotel/property operator. You enter into a direct accommodation service contract with the accommodation provider.
Room type, bed type, breakfast, check-in/check-out time, smoking policy and pet policy are subject to the product detail page and the hotel's actual rules. We do not guarantee against temporary adjustments to facilities or services by the hotel.
Guests must present valid personal ID of the booking holder upon check-in, with real-name registration for every guest. Failure to present valid ID resulting in denied check-in shall be borne by the user.
2.3 Tickets & Local Activities
Including scenic spot tickets, show tickets, experience programs, airport transfers and chartered car services:
Tickets and experience products are real-name and date-specific. Once successfully booked, they are only valid for the designated date and designated person, and cannot be transferred or rescheduled.
Some discounted tickets have usage restrictions (e.g. eligible groups, designated entry time). Please verify the rules carefully before ordering. Losses caused by ineligibility shall be borne by the user.
Waiting time and service scope for transfers and chartered services are subject to the product detail page. Fees for services beyond the agreed scope shall be paid on site by the user.
2.4 Transportation Booking
Including flight, train and ferry ticketing agency services:
We only provide booking agency services. Ticketing rules, cancellation and change policies, baggage allowance, and schedule changes are all subject to the carrier's official regulations.
For flight delays, cancellations and rebooking, we will assist you in communicating with the carrier, but shall not be liable for losses caused by the carrier's breach of contract.
3. Account Registration and User Obligations
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our booking services.
You agree to provide accurate, current, and complete information during registration and booking processes.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
You agree to notify us immediately of any unauthorized use of your account or any other security breach.
We reserve the right to suspend or terminate accounts that violate these terms or contain false or misleading information.
You warrant that bookings are for personal or accompanying travel use only. Bulk stockpiling, resale, fake orders or any unauthorized commercial use is prohibited. Violations will result in order cancellation, account suspension and legal liability pursuit.
4. Booking and Payment Terms
All prices displayed on the website are quoted in the specified currency and are subject to change without notice until a booking is confirmed and full payment is received.
Bookings are considered confirmed only after we issue a written confirmation and full payment has been successfully processed. Certain products (special rate hotels, group tours, flights) require secondary confirmation from suppliers.
You are responsible for verifying all booking details (dates, names, itineraries, etc.) upon receipt of confirmation. We are not liable for errors you fail to report within 48 hours of confirmation.
Payment must be made in full via the approved payment methods at the time of booking. We accept major credit cards, bank transfers, and other designated payment methods.
You warrant that you have full authority to use the payment method provided and authorize us to charge the total amount due.
5. Cancellation, Modification and Refund Policy
Cancellation and modification terms vary by product, supplier, and fare type. Specific cancellation conditions are stated on each product page and in your booking confirmation. General rules are as follows:
5.1 Tour & Itinerary Products
For cancellation requests submitted prior to departure, refunds will be processed after deducting applicable fees in accordance with the following tiered schedule (specific terms prevail on product detail pages):
- Cancellation 7+ days before departure: refund the balance after deducting non-refundable deposits, visa fees and ticketing costs already incurred.
- Cancellation 4-6 days before departure: deduct 30% of the total tour fee.
- Cancellation 1-3 days before departure: deduct 60% of the total tour fee.
Cancellation on departure day, or early departure from the group, or voluntarily abandoning the itinerary after travel commences: no refund will be provided. All personal and property risks after leaving the group shall be borne by the user.
For custom tours and private group products, cancellation rules are subject to the separately signed custom agreement.
5.2 Hotel & Accommodation Products
- Refundable bookings: full refund if cancelled before the free cancellation deadline. After the deadline, the first night's rate or full rate will be charged as per the policy.
- Non-refundable / promotional rate bookings: once confirmed, cancellation, rescheduling or name change is not supported. No-show will be charged the full room rate.
- Early check-out during the stay due to personal reasons: no refund for unused nights.
5.3 Tickets & Local Activities
Unused refundable tickets within the validity period can be cancelled with a handling fee deducted as agreed. Once issued, redeemed or expired, no refund will be granted.
For transfers, chartered cars and experience services, cancellation before the agreed time may receive a proportional refund. Cancellation within 24 hours before service start or no-show: no refund.
5.4 General Refund Provisions
All cancellation and modification requests must be submitted through our official channels, with the application time subject to our system record.
Refunds will be processed after supplier approval, and returned to your original payment method. Refund processing time is generally 1-15 business days, subject to the payment channel's settlement cycle.
Applicable service fees, bank charges and supplier-imposed penalties will be deducted from the refund amount.
6. Itinerary Changes and Exception Handling
If the itinerary cannot be executed normally due to force majeure, government controls, scenic area closure, flight cancellation, natural disasters or other reasons not attributable to us or the service provider, we and the service provider will assist you in adjusting the itinerary, replacing items or processing refunds. Additional costs incurred shall be borne by the user, and non-refundable expenses already incurred will not be refunded.
If the order cannot be fulfilled due to the supplier's reasons (such as hotel overbooking, tour group cancellation, vehicle failure), the supplier will first provide an equivalent alternative upgrade. If no alternative is available, a full refund will be issued and corresponding liability for breach of contract shall be borne as agreed.
If you encounter service quality issues during the trip, please contact our customer service or on-site staff immediately for timely coordination. Objections raised after the trip will be handled based on evidence provided by both parties.
7. User Conduct
You agree not to:
- Violate any applicable local, national, or international laws or regulations
- Submit false, misleading, or fraudulent booking information
- Use the Service for any unauthorized commercial purpose or resell our services without written consent
- Interfere with or disrupt the operation of the website, servers, or networks
- Attempt to gain unauthorized access to any part of the Service or other user accounts
- Upload or transmit viruses, malware, or any harmful code
- Reproduce, copy, modify, distribute, or otherwise exploit any content from the Service without prior written permission
Post false reviews, malicious negative comments, or blackmail suppliers / the platform for extra benefits through reviews
8. Intellectual Property Rights
All content on the Service, including but not limited to text, graphics, logos, images, videos, software, and the selection and arrangement thereof, is the property of our company or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. Any other use requires our prior written consent.
9. Disclaimers
The Service and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
We make no representations or warranties regarding the accuracy, completeness, or reliability of any travel information, descriptions, prices, or supplier services listed on the website. Travel itineraries and services are subject to change due to weather, political conditions, supplier operations, or other factors beyond our control.
We act only as an information and booking intermediary and do not warrant the actual service quality of suppliers. Personal injury and property damage arising from the service shall be borne by the actual service provider. We will assist you in safeguarding your rights.
You shall select travel products suitable for your health condition. Users with heart disease, hypertension, asthma, pregnancy or other conditions shall consult a doctor in advance and inform the supplier. Losses caused by personal health reasons shall be borne by you.
10. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability for any claim arising from these terms or your use of the Service shall not exceed the total amount you paid to us for the specific booking giving rise to the claim.
Nothing in these terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, labor disputes, transportation disruptions, epidemics, or adverse weather conditions. In such events, we will use reasonable efforts to assist with rebooking or alternative arrangements but are not obligated to issue full refunds.
12. Third-Party Links and Suppliers
The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of any third-party offerings.
13. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review the Privacy Policy to understand our data collection and handling practices.
14. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.
Any dispute arising out of or relating to these terms or the Service shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the people's courts at the place where our company is domiciled.
15. Severability
If any provision of these terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: [support@yourtravelsite.com]
- Address: [Company Registered Address]
Annex: Health Disclosure and Risk Advisory for Western Sichuan & Tibet Plateau Itineraries
This Health Disclosure and Risk Advisory (the "Annex") forms an integral part of these Terms and Conditions and carries the same legal force. By booking any travel route covering Western Sichuan, Tibet, or other destinations at altitudes above 3,000 meters, you acknowledge that you have fully read, understood, and voluntarily agreed to all provisions of this Annex.
1. Description of the Plateau Travel Environment
The Western Sichuan and Tibet plateau routes you have booked traverse extensive high-altitude areas, with most sections above 3,000 meters above sea level, and certain mountain passes and scenic sites exceeding 4,500 meters. These regions present the following inherent characteristics:
Atmospheric oxygen levels are only 60%-80% of those at sea level, with reduced air pressure that commonly triggers physiological altitude adjustment responses in the human body.
Extreme diurnal temperature variations (typically 15-20°C), intense ultraviolet radiation, and rapidly changing weather conditions, with sunshine, rain, snow and hail possible within a single day.
Many routes consist of winding mountain roads and unpaved sections, prone to landslides, falling rocks, mudslides and temporary traffic controls due to geological and weather conditions.
Infrastructure for accommodation, catering, medical care and telecommunications in remote areas is limited, and generally does not meet the standards of urban areas at lower elevations.
2. Health Contraindications and Unsuitable Travelers
High-altitude travel carries inherent health risks. For your personal safety, the following groups are strictly prohibited from participating in plateau travel routes:
Persons with severe cardiovascular and cerebrovascular conditions: including uncontrolled severe hypertension, coronary heart disease, history of myocardial infarction, severe arrhythmia, cardiac insufficiency, cerebral arteriosclerosis and history of stroke.
- Persons with chronic respiratory diseases: including bronchial asthma, chronic obstructive pulmonary disease (COPD), interstitial lung disease and severe pulmonary insufficiency.
- Persons with serious chronic conditions such as severe anemia, diabetic complications, liver or kidney failure, and advanced malignant tumors.
- Pregnant women, particularly those in the first and third trimesters.
Persons currently suffering from heavy colds, upper respiratory tract infections or fever - respiratory inflammation significantly increases the risk of high altitude pulmonary edema (HAPE) and high altitude cerebral edema (HACE).
Persons with a prior history of HAPE, HACE, or severe acute mountain sickness (AMS) who have not fully recovered.
Persons with mental disorders, epilepsy or impaired consciousness.
The following groups should travel with caution and must obtain medical evaluation and clearance from a licensed physician before departure:
- Persons with mild hypertension, diabetes or other chronic conditions that are not stably controlled.
- Travelers aged 65 and above, and children under 10 years old.
- Persons with a sedentary lifestyle, poor physical fitness, or diagnosed sleep apnea syndrome (severe snoring).
Important Notice: This Annex does not constitute medical advice. If you have any doubts about your physical condition, you must consult a qualified medical professional before travel to properly assess your suitability for high-altitude destinations.
3. Pre-Trip Health Preparation and Precautions
- Pre-trip medical assessment: It is recommended that you complete a basic health check 1-2 weeks prior to departure, focusing on blood pressure and cardiopulmonary function, to confirm your fitness for plateau travel.
- Gradual altitude acclimatization: Prioritize itineraries with progressive elevation gain. Avoid ascending more than 1,000 meters within a single day. On your first day at high altitude, rest and take minimal activity; running, strenuous exercise and long hikes are strictly prohibited.
- Lifestyle adjustment: Avoid staying up late, overexertion and excessive alcohol consumption for one week before departure. After arriving on the plateau, abstain from alcohol and limit smoking to avoid vasodilation and increased oxygen consumption.
- Cold protection and sun safety: Bring layered, windproof and thermal clothing to prevent colds and exposure. Prepare high-SPF sunscreen, UV-protective sunglasses and head coverings to avoid prolonged exposure to strong ultraviolet radiation.
- Diet and rest guidelines: Maintain a light, easily digestible diet on the plateau; avoid overeating and high-fat meals. Ensure adequate sleep. In the first few days after arrival, avoid or minimize hot showers to reduce the risk of hypoxic fainting or colds.
- Medication policy: You may carry personal medications and altitude-related supplements under your doctor's guidance. Neither our platform nor our on-site staff provide medication advice, recommend specific drugs, or assume any liability for medication use.
4. Altitude Sickness Information and Emergency Response
Mild acute mountain sickness (AMS) is a normal physiological response to high altitude. Most travelers experience symptoms including headache, dizziness, shortness of breath, fatigue, insomnia and reduced appetite, which typically resolve spontaneously within 1-3 days with proper acclimatization.
If you experience persistent severe headache, repeated projectile vomiting, breathing difficulty, pink frothy sputum, confusion, unsteady gait or severe cyanosis of the lips, these may be warning signs of severe altitude illness (HAPE or HACE). You must immediately notify your guide or tour leader and descend to a lower elevation or seek emergency medical care without delay. Continuing to ascend or push through symptoms is strictly prohibited.
All personal injury and property losses resulting from concealment of medical history, failure to follow safety instructions, or unauthorized participation in high-risk activities shall be borne solely by the traveler.
Basic first-aid supplies provided on the trip are for temporary emergency use only and do not replace professional medical treatment. Our staff will assist in contacting local medical facilities for evacuation and treatment; all related medical and evacuation costs shall be borne by the traveler.
5. Special Risks Specific to Western Sichuan & Tibet Routes
You acknowledge and voluntarily assume the following region-specific risks associated with these plateau routes:
- Road and traffic risks: Many sections are cliffside winding mountain roads. Landslides, falling rocks and mudslides are common in the rainy season, and ice and snow accumulation occur in winter, which may cause traffic controls, itinerary delays or route adjustments. The service provider reserves the right to adjust the order of the itinerary or substitute equivalent alternative attractions when necessary to ensure safety.
- Extreme weather risks: Plateau weather is highly unpredictable. Sudden heavy rain, blizzards, hail and strong winds may occur, causing itinerary interruptions and delays. Additional accommodation, catering, transportation and rebooking costs arising from such events shall be borne by the traveler.
- Service facility limitations: Accommodation and catering standards in remote counties and scenic areas may be basic. Intermittent water/electricity supply and weak or absent mobile network signals are common local conditions and shall not be deemed a breach of service.
- Policy and scenic spot changes: Scenic areas and nature reserves along the route may temporarily adjust opening hours or close due to ecological protection regulations, government orders, religious events or seasonal closures. The service provider will endeavor to arrange alternative arrangements but shall not be liable for additional losses resulting from such changes.
- Cultural and religious customs: The routes pass through ethnic minority communities and religious sites. You must respect local religious beliefs, folk customs and site regulations. Any disputes or consequences arising from improper words or actions shall be the sole responsibility of the traveler.
6. Traveler Acknowledgment and Liability Confirmation
You confirm that you are in good health, have no contraindicated conditions listed in this Annex, and have not concealed any medical history, physical discomfort or pregnancy status from the platform and service provider.
You agree to follow all team arrangements and safety instructions from your guide or tour leader during the trip. You will not leave the group without permission, enter undeveloped areas alone, or engage in high-risk outdoor activities. All personal and property risks occurring during unauthorized separation from the group shall be borne solely by you.
You fully understand the inherent health risks and uncontrollable factors of plateau travel, and voluntarily assume all related risks and losses arising from personal health conditions, force majeure or third-party causes during the trip.
You have informed your next of kin and emergency contact of all risks associated with this plateau trip and obtained their consent.
Matters not specified in this Annex shall be governed by the relevant provisions of the main Terms and Conditions.